Refund Policy – KT FilMe
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your issue must be sent with proper screen shots on the email below.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace movies/web series with a new link or QR code in case of technical issues and movie/web series not playing on the device. If you need to exchange due to same reason send us an email at

For refund your purchase due to technical issues, you should mail your order number to: